IMPORTANT INFORMATION

Yes, I have a DBS check and my certificate is available to view if requested.

Yes, Creature Kind is fully insured which includes key cover.

After you have booked in with us, I will arrange a free pre-service visit to discuss your pet’s needs and the service you require.

A pre-service appointment is scheduled with new customers, to give us a chance to meet your pets and for them to meet us. I also have a fact sheet to go through with you to ensure we have all the relevant information we might need and to answer any questions you may have.

We require all dogs to be off lead with reliable recall. We will initially keep your dog on lead but once we feel that we have built up a relationship, we will let them run free with there friends.

Yes. It is now law as of 6th April 2016 for all dogs to be microchipped if they are 8 weeks or older. This is the owners responsibility.

Yes we require your dog to wear a collar with a tag. The tag must have all your contact details on.

No, some clients leave me keys that are safely locked away with no personal information linking them to your home. You can also choose to leave keys in a key safe if you wish.

I upload photos to both Facebook and Instagram so can see your dog’s adventures first hand. I will of course keep you updated with any necessary information.

We accept all breeds, take each dog on their own merit, and not breed reputation. However, Creature Kind has the right to refuse any dog and will not accept any banned breeds.

Unfortunately, we are unable to offer walks when they are in season. We would recommend existing customers to get in contact and we can see what we can accommodate.

Please see Terms and Conditions.

Sadly we aren't able to support ad hoc walking on an ongoing basis, as we require customers to occupy the same slots weekly. We are however happy to take requests for additional Ad hoc days from customers in addition to existing regular days as and when needed, planner spaces dependant.

We accept cash, cheques or BACS. Payment information will be on your invoice.

Please see our terms and conditions for our cancellation policy.

We walk dogs in all weathers when it is safe to do so. We will towel off dogs as best we can, however in wet weather dogs may not be returned as clean as the were when we picked them up.

Walks may be impacted in extreme weather conditions i.e. heavy snow, wind or flooding. In the event that we cannot carry out our walks due to unsafe weather, a credit will be issued.

Please note that if a walk is still running and you choose to cancel, your cancellation will fall under our standard cancellation terms.

Yes we have slots available for weekend walks, these are subject to availability. However this may impact our price structure please ask for more details.

Yes we walk our regular dogs Monday - Friday, even on bank holidays. Adhoc services will however carry an addition bank holiday charge and this is twice the standard rate for any given service. They are subject to availability. Please contact us for more information