IMPORTANT INFORMATION

Frequently asked questions

Are you DBS/CRB checked?


Yes, I have a DBS check and my certificate is available to view if requested.




I have booked what happens now?


After you have booked in with us, I will arrange a free pre-service visit to discuss your pet’s needs and the service you require.




What is a pre-service appointment?


A pre-service appointment is scheduled with new customers, to give us a chance to meet your pets and for them to meet us. I also have a fact sheet to go through with you to ensure we have all the relevant information we might need and to answer any questions you may have.




Do you have insurance?


Yes, Creature Kind is fully insured which includes key cover.




Do you let dogs off the lead?


Once I feel I have built up a relationship with your dog, I am happy to walk them off the lead if you wish.




Does my dog have to be microchipped?


Yes. It is now law as of 6th April 2016 for all dogs to be microchipped if they are 8 weeks or older. This is the owners responsibility.




Does my dog need a collar?


Yes we require your dog to wear a collar with a tag. The tag must have all your contact details on.




Do I need to be home when you walk my dog?


No, some clients leave me keys that are safely locked away with no personal information linking them to your home. You can also choose to leave keys in a key safe if you wish.




How do I know how my dogs are doing?


I upload photos to both Facebook and Instagram so can see your dog’s adventures first hand. I will of course keep you updated with any necessary information.




Are there any breeds you will not walk?


We accept all breeds, take each dog on their own merit, and not breed reputation. However, Creature Kind has the right to refuse any dog and will not accept any banned breeds.




Do you take out females when they are in season?


Unfortunately, we are unable to offer walks when they are in season. We would recommend existing customers to get in contact and we can see what we can accommodate.




Does my dog need to have had vaccinations?


Please see Terms and Conditions.




I'm unable to schedule regular weekly walks, can I still book?


Yes we can offer this service as long as we have availability in our diary. We recommend giving as much notice as possible.




How do I pay?


We accept cash, cheques or BACS. Payment information will be on your invoice.




Can I cancel?


Please see our terms and conditions for our cancellation policy.




What happens in bad weather?


We walk dogs in all weathers when it is safe to do so. I will towel off and clean there paws should they be muddy. Walks may be impacted in extreme weather conditions i.e heavy snow. In the event of this happening, a refund will be issued.




Do you dog walk at weekends?


Yes we have slots available for weekend walks, these are subject to availability. However this may impact our price structure please ask for more details.




Do you offer your services on holidays and bank holidays?


Yes we have limited availability for holidays and bank holidays and these will be subject to a bank holiday charge. They are subject to availability. Please contact us for more information





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