Question 1

Are you DBS/CRB checked?

Accepted Answer

Yes, I have a DBS check and my certificate is available to view if requested.

Question 2

Do you have insurance?

Accepted Answer

Yes, Creature Kind is fully insured which includes key cover.

Question 3

I have booked what happens now?

Accepted Answer

After you have booked in with us, I will arrange a free pre-service visit to discuss your pet’s needs and the service you require.

Question 4

What is a pre-service appointment?

Accepted Answer

A pre-service appointment is scheduled with new customers, to give us a chance to meet your pets and for them to meet us. I also have a fact sheet to go through with you to ensure we have all the relevant information we might need and to answer any questions you may have.

Question 5

Do you let dogs off the lead?

Accepted Answer

We require all dogs to be off lead with reliable recall. We will initially keep your dog on lead but once we feel that we have built up a relationship, we will let them run free with there friends.

Question 6

Does my dog have to be microchipped?

Accepted Answer

Yes. It is now law as of 6th April 2016 for all dogs to be microchipped if they are 8 weeks or older. This is the owners responsibility.

Question 7

Does my dog need a collar?

Accepted Answer

Yes we require your dog to wear a collar with a tag. The tag must have all your contact details on.

Question 8

Do I need to be home when you walk my dog?

Accepted Answer

No, some clients leave me keys that are safely locked away with no personal information linking them to your home. You can also choose to leave keys in a key safe if you wish.

Question 9

How do I know how my dogs are doing?

Accepted Answer

I upload photos to both Facebook and Instagram so can see your dog’s adventures first hand. I will of course keep you updated with any necessary information.

Question 10

Are there any breeds you will not walk?

Accepted Answer

We accept all breeds, take each dog on their own merit, and not breed reputation. However, Creature Kind has the right to refuse any dog and will not accept any banned breeds.

Question 11

Do you take out females when they are in season?

Accepted Answer

Unfortunately, we are unable to offer walks when they are in season. We would recommend existing customers to get in contact and we can see what we can accommodate.

Question 12

Does my dog need to have had vaccinations?

Accepted Answer

Please see Terms and Conditions.

Question 13

I'm unable to schedule regular weekly walks, can I still book?"

Accepted Answer

Sadly we aren't able to support ad hoc walking on an ongoing basis, as we require customers to occupy the same slots weekly.  We are however happy to take requests for additional Ad hoc days from customers in addition to existing regular days as and when needed, planner spaces dependant.

Question 14

How do I pay?

Accepted Answer

We accept cash, cheques or BACS. Payment information will be on your invoice.

Question 15

Can I cancel?

Accepted Answer

Please see our terms and conditions for our cancellation policy.

Question 16

What happens in bad weather?

Accepted Answer

We walk dogs in all weathers when it is safe to do so. We will towel off dogs as best we can, however in wet weather dogs may not be returned as clean as the were when we picked them up.
Walks may be impacted in extreme weather conditions i.e. heavy snow, wind or flooding. In the event that we cannot carry out our walks due to unsafe weather, a credit will be issued. 
Please note that if a walk is still running and you choose to cancel, your cancellation will fall under our standard cancellation terms.

Question 17

Do you dog walk at weekends?

Accepted Answer

Yes we have slots available for weekend walks, these are subject to availability. However this may impact our price structure please ask for more details.

Question 18

Do you offer your services on holidays and bank holidays?

Accepted Answer

Yes we walk our regular dogs Monday - Friday, even on bank holidays. Adhoc services will  however carry an addition bank holiday charge and this is twice the standard rate for any given service.  They are subject to availability. Please contact us for more information

IMPORTANT INFORMATION

Frequently asked questions